Please check the following frequently asked questions and also the help pages. This may save you time as someone else may have already asked the same question. Do however, still contact us if you need help.
- Will my credit card be charged immediately?
This depends on the type of rate selected and the hotel. All Hot Rate reservations are charged at the time of booking as are any service fees noted in the rates and policies section of the site. For additional information please refer to your hotels individual deposit policy.
- Is the room per person or per night?
Rates are quoted per room on a nightly basis unless otherwise stated. Additional people, children, rollaway beds and other items may be subject to additional charges.
- Our children will be traveling with us – can they stay free?
Usually in the US children under 12 years of age stay for free in their parents room using the existing bedding, in most other countries only children under 3 stay free. The age requirements differ depending on the specific hotels policies and may sometimes be viewed in the hotel information. When not listed, please contact customer care for assistance.
- What if I do not receive a confirmation at the time of booking or a blank screen comes up?
If you do not receive a confirmation at time of booking please wait a few moments and check your email as you may have received the confirmation via email. If you do not show this in your email please contact a customer care representative on 1-866-270-2849 .
- What do I do if I need to change my reservation?
If you need to modify your reservation please contact our customer care center for assistance on 1-866-270-2849. Please note that you may be required to cancel your original reservation and rebook for the new dates. However, we suggest you first check availability for the new desired dates, to avoid any disappointment from canceling your first booking if the new dates are not available. Cancellation fees will still apply, as the first reservation is considered "cancelled," but credit will be given for unused room nights if applicable per the cancellation penalty.